Very dirty room - we stayed a week and the floor wasnt cleaned once.Tiny TV ~22 inch.Soap and other amenities were replaced inconsistently, and further requests from the cleaning staff were ignored. Subpar gym - very small, 1 partially busted cross trainer, very low variety of free weights, 1 bench, no bars or plates, equipment isnt maintained and staff doesnt know the equipment or how to use it. Air conditioner works but you unexplainably need to set it to cooling for it to heat up the room, and it then constantly shows the temperature in the room is 50c.The room is pretty big.The breakfast is very good, though the menu is constant. The WIFI is PHENOMENAL. They spent the money for ubiquity APs spread across each floor, and the speed and reception is incredible compared to other hotels weve been to. Room service wasnt too expensive and was pretty good.

This hotel is amazing! Everyone is very nice and polite, the rooms are lovey and the view and location is amazing. We had complimentary wine and water, a crib for our child was ready and they even provided baby shampoos and lotions. I am beyond impressed with the experience. The only suggestion I have is to make better coffee for breakfast, offer cappuccinos and lattes.

Exceeded my expectations. The hotel was very well situated, very reasonably priced for the suite we booked. Very friendly and professional staff. Best of all was the onsite sky shop.

The hotel is definitely not up to 5-star hotel standards, but maybe for the price is kind of acceptable. The service is very good - everyone is extremely polite and helpful. However the hotel facilities are old and worn out, the spa is very small and busy in peak hours and the carpet in our room was full of hairs stuck in it for long time...the rooms in reality doesnt correspond at all to the pictures published. The views are very nice, the food is good and convenient shuttle to the gondola. Some refreshment might bring real value to this hotel, as it definitely doesnt correspond to the standard of SLH of the World :).

Für ein bulgarisches Hotel wirklich super freundliches Personal (sind ja aber auch viele aus Griechenland). Shuttle Bus zum Lift. Sehr schönes Zimmer durch Upgrade, vielen Dank!

Stayed here from 31/03/18 for a week. Beautiful hotel. The staff were fantastic, so helpful and super friendly. Our rooms were very spacious, comfortable, so clean and decorated to a very high standard. At breakfast there was everything you could possibly think of, various fresh pastries, full continental, full English, cereals, porridge, various nuts and dried fruits, fresh fruits so much choice and the chefs made fresh pancakes and omelettes to order. Various fresh juices. The staff brought your teapot/coffee pot to your table. The staff were very happy and friendly, so accommodating, which is what you need to start your day. Nothing worse than unhelpful staff which i have experienced before in other hotels. The bar staff were great too, always remembered you. Restaurant was top class too. Pools, jacuzzi and spa were clean and top class.Overall the staff and management seem very happy. Happy staff makes for a happy hotel. This hotel is superb and worth a visit even if its just for a weekend. They truly make you feel very special.

Amazing slopes. Hotel was perfect and staff was very pleasant and helpful. Restaurants had a very limited menu but plenty to eat on a 5 minute walking distance. Breakfast was perfect. Highly recommended hotel. Ski rental run by Vic amazing and guided us to the perfect slopes.

We stayed here on March during a ski trip, with half board included. The food on both breakfast and evening buffet was good, with a lot to choose from. The room was big and clean, with a nice view of the mountains. The spa has everything you would expect, although my only complaint is that the only pool that was operational was a heated swimming pool, which was too hot to swim in. There is an outdoor pool that operates on summer months. We bought a massage treatment at the spa centre as well. Our therapists, Alex and Katerina were very professional and accommodating, and the whole experience was great, and much needed after days on the mountain.

Beautiful hotel with an impressive view. Rich and tasty breakfast. Comf and spacious well decorated room with a huge nice bed. A welcoming team. Parking is close and convenient. The pool is clean and quiet. Great value for money

Excellent service and cleanliness. Spacious and well-equipped rooms. The hotel looks a bit dated, spa zone is a bit small. Breakfast variety could be imoroved.

I am writing this review since this hotel is presented as a 5-star hotel, but in my opinion, it is a good 3-star hotel and a very bad 5 start.Shuttle, the hotel is far from the gondola, which means you heavily rely on the hotel shuttle, the last shuttle departs from the gondola parking to the hotel at 5, which means you need to end your ski day at 3:30, no apre ski, not even a full day of a ski is available.We were 3 people at the room, but they constantly, every day, gave us 2 robes for the spa and we needed to ask every day a new robe for the third person.Instead of having a bottle of water every day, we had only one, and only on the first day, it was not renewed the following days.The food in the main hall for breakfast and dinner is meh, not a lot of variety, the restaurant in the hotel is good but very expensive.The spa is ok, for a 4-star hotel, but since I paid and this hotel is presented as 5 stars, it is not a good spa at all.The waiters at the food court dont know English, which means that when we asked for an espresso, we were changed 8 euro for 2 cups of 50ml espresso, it was not explained for us.we paid approx 800 euro for 3 nights, I believe this hotel worth 45 euro per night.

Short two day stay at the Premier Luxury Mountain Resort in Bansko for sight seeing, skiing and self indulgence.This hotel is classed as being a 5 star hotel and despite someareas seeming a little worn and tired, actually giving the premises a more homely atmosphere, this was made up for comfortable, spacious rooms complete with all amenities.We all stayed in superior suites, and each and everyone of us was well satisfied with our rooms.Breakfast is abundant in choice, fresh and delicious.Ski gear services are also more than satisfactory. What really stood out during our stay was the hotel spa.Most of us took advantage of the spa facilities and indulged in various massages. The facility is well managed by Jean & Dafni at the spa reception. Welcome was warm, flow of information and description of available services precise. My personal masseuse was a lady called Agni. After a day on the slopes, Agni did wonders to relieve tired leg and arm muscles. Her massage was excellent and enjoyable, and if we would not be leaving the next day I would definately had rebooked with her.In general, all our friends that took massages found them to betruly amazing.